Contact and advice

You are talking to someone who knows this inside out.

No bots going in circles. You message on WhatsApp and someone from the team in Lima answers. We tell you which plan suits you, even if it is the free one.

2012
Running ever since
2
Countries with our own team
Free
Advice is free of charge
1,847businesses
Write to us

Tell us what you need.

We reply to the email or WhatsApp number you leave us.

This enquiry goes to

In a hurry? Message us straight on WhatsApp and we reply right away.

You are answered bya real person
Digital Buho SAC · since 2012 1,847 businesses served Human support on WhatsApp 4.9/5 across 824 reviews Lima · Peru

Channels

Pick the channel you prefer.

Each channel has its own hours. If you are writing outside them, say so in your message and we will pick it up as soon as we open.

A Búho consultant working from their desk
Who answers you

On the other end there is a consultant, not a form.

The team that replies to you is the same one that sets up certificates, migrates servers and wrestles with SUNAT and DIAN rejections every day. That is why the first reply already carries a concrete recommendation, not a "thanks for getting in touch, we will contact you shortly".

  • We tell you which plan suits you, even if it is the free one
  • If we do not do something, we say so up front
  • Nobody calls you back unless you ask
Our promises

What we can actually guarantee.

Four commitments you can check. If we fall short on any of them, tell us on the same channel and we will put it right.

A real person answers, not an on-call botThe assistant takes your message, works out what you need and routes you to the right person. Nobody makes you explain it twice.
Support in Spanish, alwaysOur own team in Lima. By email and ticket we also work in English.
One single point of contactWhoever takes your case stays with you until it is closed. You do not repeat yourself for every department, and we do not bounce you from queue to queue with a new ticket number.
Service in Peru and ColombiaTwo numbers and two schedules. SUNAT on one side, DIAN on the other.
Before you write to us

Shortcuts that save you the wait.

If your case is one of these four, you go straight to whoever solves it and skip the general queue.

Technical support

A rejected document, a password that will not work, a service that is down. Open a ticket: it keeps a history and goes into the priority queue.

Open a ticket

Sales and plans

Buying, comparing or asking for a bundle. WhatsApp is the fastest.

See pricing

Billing for your account

Your Búho invoices, your tax details, your renewals and your payment methods. All downloadable from the client area, without asking anyone.

See my invoices

Service status

Before reporting an outage, check whether maintenance is scheduled. We publish every incident there.

See status
About us

Digital Buho SAC. Lima, Peru.

Fourteen years building invoicing software for businesses across the region. We started in Peru with SUNAT and today we also operate in Colombia with DIAN. Chile and Argentina come next.

  • Our own development and support team, nothing outsourced
  • Filing with SUNAT since 2012, and with DIAN in Colombia
  • Managed servers with 99.97% uptime
Legal name
Digital Buho SAC
Office
Lima · Peru
Email
Presence
Peru Colombia
Questions

How we handle contact.

How does support work?
You write on whichever channel you prefer. The assistant takes your message, works out what you need and passes you to Support or Sales as appropriate. Whoever takes it stays with you until it is closed. Client-area tickets are the ones that leave a record, so for technical matters it is worth opening one.
What languages do you work in?
Spanish on every channel. We also work in English by email and ticket, useful if your technical team or head office is abroad. The API documentation is in Spanish and English.
Is there support outside office hours?
Yes. There is an on-call rota for incidents that block invoicing or take a service down 24/7: report it as an urgent ticket from the client area and it goes into the on-call queue. Sales questions and new setups are handled during office hours.
Can I ask for a demo before buying?
Of course. It is 30 minutes on a video call with screen sharing, using your own cases: your documents, your series, your workflow. No commitment, and no calls afterwards. You book it on WhatsApp and there is often a slot the same day.
I came from Búho's previous billing product. Who do I write to now?
The same number as always. It is the same platform, now called Fastura: your series and your documents are untouched. If you want to see where everything went, the Fastura hub explains it in two minutes.
Do you serve clients outside Peru and Colombia?
Yes for hosting, VPS, email, domains and messaging: those services do not depend on the country. Electronic invoicing today covers only SUNAT and DIAN; Chile and Argentina are on the way. If you are somewhere else, write to us and we will tell you what we can do.

Write to us and we sort it today.

We tell you which plan suits you, what it costs and how soon you will have it running.

Free advice No chasing afterwards Same-day reply