Waya · The full list

Everything Waya does, no small print.

Nine areas and the detail of each. If something is not on this page it is because we do not have it, and we would rather say so here than in the meeting.

See the list → See pricing
9
Product areas
11
Connectable channels
2012
Running ever since
Product map
No small print Nine documented areas What we do not have, said out loud too In our cloud or on your server Support in Peru and Colombia
Area 1

Channels and inbox

Eleven ways in, all landing in the same queue, with a unified contact and the channel tagged. See the detail of each channel →

WhatsApp Business API Instagram DMs and stories Facebook Messenger Telegram TikTok LINE Email · IMAP, SMTP, Gmail SMS Web chat Voice with recording Your own channel through the API Several inboxes per channel A widget in your colour and your language Pre-chat form
Area 2

Conversation management

How the work is shared out, how the queue is ordered, and how you know what is outstanding. See the shared inbox →

Manual or automatic assignment Even distribution by rotation Teams by area Tags Private notes Mentions of people and teams Priority Snooze until a set time Response-time agreements A warning when two agents are in the same chat Read receipts and "typing" Combinable filters and saved folders Search across messages and contacts Actions on several at once Shortcuts and command palette One signature across every channel A cap on simultaneous cases per agent iOS and Android apps
Area 3

Artificial intelligence

It faces the customer and prompts the agent, always using your own content. See how it works →

An assistant that replies to the customer A copilot that drafts and improves Translation inside the conversation Query the history in plain language Detection of unanswered questions A memory for every customer It trains on PDFs and on your site It can query your own APIs Configurable audience and schedule It understands the images people send Voice-note transcription It hands over to a person when it does not know
Area 4

Automation

What repeats stops being done by hand. See rules and macros →

Rules with 4 triggers and 12 actions One-click macros Saved replies by command Fields that fill themselves in Hours per inbox and per day An automatic welcome reply Out-of-hours message External bots connected by webhook Automatic escalation on time Messages with options to choose from
Area 5

Contacts

A file per customer, with the data your business needs to keep. See the contact profile →

A unified profile across channels Full history, calls included Notes with date and author Six custom field types Saved segments Contact tags Duplicate merging Import from CSV Sync through the API Visitor identity verification Blocked contacts
Area 6

Help center

The content that cuts repeat questions and feeds the AI. See the help centre →

Unlimited portals Categories and subcategories An editor with images, video and code Draft, preview and published Your own domain with a certificate Title and description for search engines Per-language versions with their own status Search that understands the question A search box inside the chat widget Views and rating per article An API to manage articles
Area 7

Campaigns

Writing first yourself, without leaving the same tool. See all three types →

Web chat by behaviour Triggered by time on the page URL targeting, with wildcards New or returning visitor WhatsApp with an approved template SMS with a character counter Recipients by tag or segment Performance by campaign A satisfaction survey on resolution Bulk sends of up to 2,000 per batch
Area 8

Reports and integrations

The numbers, and how to get them out of here. See reports and API →

A live view with no date range Conversation report By agent By inbox By team By tag Customer satisfaction Response-time compliance Bot resolutions and handovers A heat map by day and hour Export to CSV Documented REST API Eight webhook events Real time over WebSocket JavaScript SDK Your own applications in the panel Slack Automatic translation Fastura, to see documents inside the chat
Area 9

Security and deployment

Who gets in, who sees what, and where the data lives. See permissions and security →

Roles with tailored permissions SAML single sign-on Two-factor authentication Audit log Several accounts for the same user Full white label Installation on your own server A full export of your data Or in our cloud, managed
Some features depend on the plan you buy. The pricing table shows exactly where the line falls for each one. See Waya pricing →
Waya by Búho

If you were looking for something and did not find it here, just ask us.

We tell you whether we have it, whether it is coming, or whether it never will be. All three answers are fair.

Book a demo → Ask on WhatsApp
A free plan to start No lock-in Support in Spanish

We close the gap between your business and technology. E-invoicing, messaging and cloud services for Peru and Colombia.

Copyright © 2026 Digital Búho SAC. All Rights Reserved.
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