Multichannel messaging · Shared inbox

WhatsApp, Instagram and Gmail land in the same inbox.

Eleven channels feed a single queue, each conversation with its channel tagged and its owner. Your team answers from one place and nobody asks "who is replying to this one?".

See plans → Book a demo
11
Channels in one inbox
1
A queue for the whole team
CH 1 plan,
Team inbox 12 unanswered
MC María Chávez WhatsApp · +51 944 999 965 Rocío M.
Could you resend the invoice for yesterday's order? 14:32
Private note · the customer never sees it It is the F001-00045. I have already resent it by email, let me know if it arrived. Kevin R. · 14:33
Hi María, I am resending it right now through here. 14:34
Type a reply…
Several agents, one inbox Internal private notes Assign and transfer No repliesduplicated
Operating since 2012 Eleven channels in one queue Every chat with someone responsible Two agents never clash Every feature on every plan
The problem

An Instagram DM, a WhatsApp and an unread email. Who takes charge?

Today the conversation is scattered across a salesperson's phone, the community manager's Instagram and a mailbox nobody checks.

Everything that comes in goes into the same list.

It does not matter where the customer wrote from: the conversation appears in the team inbox, with its channel tagged, its owner and its status. What you see below is what happens when that inbox does not exist.

  • A single list, filterable by channel, status and agent
  • The contact's history joins up even when they switch channel
  • At the end of the day you know exactly what went unanswered

Messages that get lost

The Messenger enquiry never reaches sales and the Telegram one is seen by someone who no longer works there. At the end of the day nobody knows what is outstanding.

Zero orphaned messages

The conversation walks out with the person

The salesperson resigns and takes the history away on their phone.

The history stays with the company

Nobody knows who is answering

Two agents answer the same thing, or nobody answers.

One owner per conversation
Who uses it

Five trades, the same shared inbox.

Who answers and what gets asked changes. The mechanics are identical: it comes in wherever the customer likes and someone on the team takes charge.

A vet treating a dog in the consulting room Veterinary clinic
Appointments and check-upsReception and two vets share the inbox; the vaccination reminder goes out from the same thread.
A doctor at her practice at night Practice
Out-of-hours bookingsWhatever comes in overnight stays in the queue and the secretary picks it up first thing.
A dentist looking at a tablet Dental clinic
Three branches, one queueEvery conversation is tagged by branch and assigned to the right assistant.
A lawyer checking her phone Law firm
One case, one ownerThe thread is assigned to the lawyer on the case and the private notes keep the internal context.
An architect reviewing plans in her studio Architecture practice
Customer and job in one threadInstagram brings the lead, email brings the quote, and it all stays on the same contact.
What's included

Six features, five plans, nothing cut.

The only thing that scales is how many agents work and how many channels you connect. Nothing unlocks by paying more.

Shared inbox

One list with everything, filterable by channel, status and agent.

Agent assignment

Every conversation has a named owner. You assign it, transfer it or send it back to the queue, and the whole thread travels with it.

Private notes

Internal comments inside the thread. The customer never sees them.

Quick replies

The ten sentences you repeat every day, saved and two clicks away, with the customer's name already filled in.

Tags and contacts

Classify by interest, campaign or sales stage. Even if they write on Instagram today and by email tomorrow, the contact is one and the same.

Service reports

Volume by hour, by channel and by agent. And the time to first reply.

No small print: whatever new features we release also land in your current plan, at no extra cost.
Channels

Eleven ways in, one single inbox.

You connect whichever channels you use. Messages come into the same list and go out under your business's identity.

Eleven ways in, one single inbox.

The customer picks the channel; you pick nothing. Everything lands in the same queue, with the channel tagged and the contact unified even if they write on Instagram today and by email tomorrow.

WhatsAppInstagram Gmailweb chat

WhatsApp

The channel your customers in Peru and Colombia already write to you on. We connect it with you during onboarding.

Instagram

Direct messages and story replies, in the same inbox.

Facebook Messenger

Queries from your page reach your team, not somebody's phone.

Telegram

For technical customers, communities and teams that already live there.

Gmail

The sales or support mailbox comes in as one more conversation in the thread.

SMS

For short notices and customers with no data. It arrives like any other message.

Web chat

Your site's bubble. You paste a script and the visitor appears in the inbox instantly.

API

Connect your system or a channel of your own and push conversations into the inbox.

The WhatsApp integration is enabled when your account is activated and our team configures it with you. If all you need is to send messages from your system, with no inbox and no agents, the product for you is Waya. And if you want the detail of each channel, TikTok, LINE and voice calls included, it is in the channels page.
WhatsApp Instagram Messenger Telegram Gmail SMS Web chat API Unlimited agents Private notes Tags Reports WhatsApp Instagram Messenger Telegram Gmail SMS Web chat API Unlimited agents Private notes Tags Reports
Teamwork

Every conversation has an owner.

You assign the thread to an agent, leave an internal note for whoever comes next and transfer when the case moves department. It all stays in the same history.

  • Manual assignment or distribution among the agents online
  • Private notes visible only to your team
  • Transfer between agents without losing the context
  • States: open, pending and resolved
  • The history stays with the company, not on someone's phone
See plans →
Team online today · 14:32
RM Rocío Mendoza 6 open
KR Kevin Ramos 4 open
AS Andrea Solís 2 open
38resolved
Conversations closed today Three agents online, twelve threads open.
Transferred from Sales to Support.
The whole history in one place
Getting started

Your team working from the same inbox the same day.

We activate your account

You buy the plan and we hand you the administrator access. No activation and no installation fee.

You connect the channels

You link WhatsApp, Instagram, Messenger, Telegram, Gmail, SMS and the web bubble. We walk you through each one.

You add your agents

You invite your team by email, define who sees what and they start replying. The interface is learned in an afternoon.

Only need to send through the API, with no inbox and no agents? Waya starts at with 300 messages a month. See Waya →
Plans

You pay for agents and channels. Every feature comes included.

Five tiers, from one agent to unlimited agents. No activation fee and no lock-in.

Waya · CH 1
For whoever works alone and wants the history off their phone.
1 agent · 1 channel connected
  • 1 agent
  • 1 channel connected
  • Every feature included
  • Private notes and tags
  • Service reports
  • No lock-in
Get CH 1
Most popular
Waya · CH 5
For the sales and support team already tripping over each other's messages.
5 agents · 5 channels connected
  • 5 agents
  • 5 channels connected
  • Every feature included
  • Assignment and transfer
  • Reports by agent and channel
  • Support on WhatsApp
Get CH 5 →
Waya · CH Unlimited
For the call centre and the chain adding agents every month.
Unlimited agents and channels
  • Unlimited agents
  • Unlimited channels
  • Every feature included
  • For call centres and chains
  • Guided onboarding
  • Priority support
Get Unlimited
All five tiers
PlanAgentsChannelsFeaturesPrice 
Waya · CH 1 1 1 All Get started
Waya · CH 3 3 3 All Get started
Waya · CH 5 5 5 All Get started
Waya · CH 10 10 10 All Get started
Waya · CH Unlimited Unlimited Unlimited All Get started

Prices already include tax. Those marked with * are charged in US dollars because that product is not sold in soles.

Whatever features we release later also land in your current plan, at no extra charge. What you buy is agent and channel capacity, not a cut-down catalogue.
What we guarantee
Every feature on every planYou never pay extra to unlock something. Only agents and channels scale.
Free activationWe connect your channels with you during onboarding, with no installation charge.
No lock-inMonth to month. You move up, down or cancel from your client area whenever you like.
Support in SpanishPeople in Lima, on WhatsApp. Your history and your contacts stay with the company.
Which one fits me

Handle replies or send?

The shared inbox is where your team talks. Waya's API is for your system to send. They are two ways of using Waya, and many clients pay for both.

 Shared inboxWaya API
What it is forHaving your team handle conversationsHaving your system send messages on WhatsApp
Who operates itAgents, from a shared inboxYour ERP, your shop or your invoicing system, through the API
ChannelsWhatsApp, Instagram, Messenger, Telegram, Gmail, SMS, web and APIWhatsApp only
Bulk sending
Inbox, assignment and private notes
Charged perAgents and channelsDevices and messages, for one company
From
  You are here See the Waya API →

Prices already include tax. Those marked with * are charged in US dollars because that product is not sold in soles.

No beating about the bush: if all you need is to fire reminders or documents from your system, Waya starts free and works out cheaper. The inbox makes sense when there are people answering. Reselling it to other businesses? Then it is Waya White Label.
Results

A platform that takes the volume.

8
Supported channels
On every plan
1,847
Active businesses
Peru and Colombia
99.97%
Platform uptime
Measured in production
14 years
Operating from Peru
Since 2012
Clients

What teams already working here say.

4.9/5 across 824 verified reviews

Each salesperson used to work from her own phone. Now everything comes into one inbox and I know exactly what went unanswered at the end of the day.

VCVerónica CastroHomeware shop · Lima

The private notes changed everything for us. Support leaves the context and sales carries on without asking the customer for anything twice.

HQHéctor QuinteroImporter · Barranquilla

We went from CH 3 to CH 10 in three months. What I value most is that they do not cut features by plan: I moved up purely for people, not for features.

GTGabriela TapiaDental clinic · Arequipa
Questions

What people ask us before buying.

Do the cheaper plans have fewer features?
No. Every plan includes every feature, the current ones and whatever we release later. The only thing that changes between plans is how many agents work and how many channels you connect.
What counts as a channel?
Every connection you bring into the inbox: a WhatsApp number, an Instagram account, a Messenger page, a Telegram bot, a Gmail mailbox, the SMS line, the web bubble or an API integration. On the CH 5 plan you connect 5 of them.
Can I change plan if the team grows?
Yes, whenever you like and with nothing to migrate. You move up or down a plan and pay only the prorated difference. The conversations, contacts and history stay intact.
Is the history lost if an agent leaves?
No. The conversations belong to the company, not to the agent. When someone leaves, you deactivate their user and reassign their open threads to someone else in two clicks.
Is it any good for bulk sending?
The shared inbox is built for handling conversations. For campaigns and bulk WhatsApp sending you use Waya's API, and many clients use both at once: the API sends, the inbox replies. See the Waya API →
How is WhatsApp connected?
When your account is activated our team walks you through connecting the channel, just as with Instagram, Messenger or Telegram. It is part of onboarding and costs nothing extra.
Can I put the chat bubble on my site?
Yes. You paste a script into your site and web chat is live. The visitor's messages come into the same inbox as every other channel.
Do you charge activation or tie me into a contract?
Neither. Activation is free, the service is month to month and you cancel from your client area whenever you like.
Is the price I see the price I pay?
Yes. The amounts on this page already include tax and are the same ones at checkout, in whichever currency you pick above. Every plan has its real price in soles, dollars and pesos: there is no conversion involved.

It brings all your channels into one single inbox.

We activate the account, connect your channels with you and your team starts replying the same day.

Get the inbox → Book a demo
Free activation No lock-in Every feature on every plan

We close the gap between your business and technology. E-invoicing, messaging and cloud services for Peru and Colombia.

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