Waya · Channels

The customer picks where they write. You choose nothing.

Eleven channels connected to the same queue. The same contact, whether they message you on WhatsApp today, comment on an Instagram story tomorrow and phone you on Thursday. One history, one person responsible.

See all eleven → Book a demo
11
Connectable channels
1
Unified contact
50+
Languages in the widget
Every channel today · 47
Rosa QuispeWill the order reach Ate today? 14:32
@panaderiaelhornoReplied to your story 14:28
+51 987 ··· 210 ON A CALLArequipa, Peru · 3 m 42 s
compras@distribuidora.pePurchase order 4471 13:04
Visitor · web chatIt is on the pricing page now
One contact, every channel History that never breaks
Eleven channels Official WhatsApp Business API Calls with recording Your own channel through the API A widget in over 50 languages
One by one

All eleven, with what you need to know about each.

A channel is the connection; an inbox is the configured instance. You can have several inboxes on the same channel: one WhatsApp line for sales and another for support, each with its own team and hours.

WhatsApp

The channel people already write to you on in Peru and Colombia. Three ways to connect it: Meta's official cloud API, Twilio, or the manual onboarding we do with you. Synced templates and the company signature on every outgoing message.

Official Business API

Instagram

Direct messages and story replies. It connects through the Instagram Business account or the linked Facebook page.

DMs and story replies

Facebook Messenger

Queries from your page land in the team queue, not on the phone of whoever runs the page.

Page messages

Telegram

It connects through a Telegram bot. Useful for technical customers, communities and internal teams that already live there.

Via bot

Email

Your sales or support mailbox comes in as one more conversation, with the full thread. By forwarding, over IMAP and SMTP, or by connecting Gmail or Microsoft directly.

IMAP · SMTP · Gmail

Web chat

Your site's bubble. You paste a script and the visitor appears in the inbox instantly, along with the page they are writing from.

One script and you are done

SMS

For short notices and customers with no data. It arrives and is answered like any other message in the queue.

Via Twilio

TikTok

Direct messages from your TikTok Business account. The fastest-growing channel, and one almost no Peruvian competitor has connected.

Business account DMs

LINE

An official LINE account. If you serve customers or suppliers in Asia, this is the channel they expect to find.

Official account

Voice

Inbound and outbound calls from the browser, with the recording filed in the conversation. Same queue, same tags, same hours.

With recording

Channel through the API

A generic inbox for connecting whatever is not on the list: your app, your client portal, an internal channel. It comes in over REST and goes out by webhook.

REST and webhooks

X · under evaluation

X direct messages depend on an API whose terms change often at the moment. We do not list it as available until it settles: we would rather say so now than later.

Not yet
Web chat

Your site's bubble, in your colour and your language.

It does not look like a borrowed widget. You choose the brand colour, which side it sits on and what you ask the visitor before the conversation opens. If they leave the page, the chat carries on by email without anyone copying anything.

  • Configurable brand colour, position and avatar
  • More than 50 languages, with automatic detection
  • Dark mode and right-to-left writing
  • A pre-chat form with the fields you define
  • Help-centre search inside the widget
  • Images, video, audio, PDF and location
Andina Cargo supportWe reply during office hours
Search the help centre
Before you start
Name
Email
Tracking number · custom field
BRAND COLOUR #6D4AFF
Dark mode Continues by email
Voice channel

A call is a conversation too.

In and out from the browser, with no phone system or extensions. It is recorded inside the contact's thread, so tomorrow's agent hears what was promised today.

  • Inbound and outbound calls from the panel
  • The recording is filed in the contact's conversation
  • The caller's city and country, before you answer
  • Private notes while the call is still open
  • Several calls at once, and mute
  • The same hours and the same assignment rules
Call in progress 03:42
JS
Julio Salazar
+51 987 ··· 210 · Arequipa, Peru
Recording
Private note
Asked to move the delivery to Friday. Check with the warehouse before replying.
Caller location
A single contact

The channel changes. The person does not.

Waya recognises the same customer even when they come in through a different door. What they wrote on Instagram in March sits in the same profile as today's call, and the agent sees it before replying.

History that never breaks

Every conversation from every channel hangs off the same profile, in order.

One single signature

The agent's signature and the business identity go out the same on WhatsApp, on email and in chat.

Duplicates that merge

If the same customer shows up twice, you merge the profiles and the history joins up without losing anything.

Getting started

Connecting a channel takes minutes. Except WhatsApp.

1

You choose the channel

From the panel, under Inboxes. Each channel asks for its own thing: a script for web chat, a token for Telegram, the mailbox for email.

2

You give it a name and a team

Every inbox has its name, its hours, its responsible team and its out-of-hours message.

3

The first message comes in

It appears in the queue with the channel tagged. From there your tags, your rules and your saved replies already apply.

WhatsApp is the only one that does not connect by itself: the official API requires verifying the company with Meta. We do that paperwork with you at onboarding, and it is the slowest part. Ask about WhatsApp onboarding →
Questions

What people ask before connecting.

Can I have two separate WhatsApp lines?
Yes. Each line is a separate inbox, with its own team, hours and rules. It is what businesses that separate sales from support do: the customer writes to the right number and the conversation lands in the right team's queue.
Do I need a new number for WhatsApp?
Not necessarily. You can use the line your company already has, but once it moves to the official API that number stops working in the WhatsApp phone app. That is why many people prefer a fresh number for the API and keep the old one for personal use. We talk it through at onboarding.
What if the customer writes on two channels at once?
They are two conversations but one contact. The agent sees both in the same profile and decides whether to reply where they wrote or to merge. There are no two parallel histories nobody can reconcile later.
Does the voice channel replace my phone system?
For customer service, yes in most cases: it takes the call, tags it, records it and leaves everything in the history. What it does not do today is replace a phone system with internal extensions, hold queues with music and transfers between departments. If that is what you need, tell us and we will weigh up keeping both.
What if the channel I use is not on the list?
There is the API channel: you create a generic inbox, push messages over REST and receive replies by webhook. That connects your own app, a client portal, or any channel with an API. See the API →
Waya by Búho

Connect a channel today and watch how the first one.

Web chat and Telegram are running by the end of the same call. The rest we set up around what you already use.

Book a demo → See all features
Eleven channels, one inbox No lock-in Peru and Colombia

We close the gap between your business and technology. E-invoicing, messaging and cloud services for Peru and Colombia.

Copyright © 2026 Digital Búho SAC. All Rights Reserved.
We use our own and third-party cookies so that the site works, so that it remembers your currency and language, and so that we understand how it is browsed. You can accept them or carry on without the ones that are not necessary. We process your data in accordance with Law 29733 (Peru) and Law 1581 (Colombia).